INTRODUCTION

With over 25 years experience in the Community Association industry, A.S.A.P.’s professionals understand that it is important to be firm in the collection process, but it is equally important to be fair and reasonable. Every homeowner is treated with respect.

Large balances or small, our Association clients notice a dramatic reduction in their delinquency reports within 45 days of our service.

No matter what your style of management is, it is important to have a collection program that is fair, consistent, and exercised against all non-paying members. Our collection system accommodates all styles.

Resolving an issue before it becomes a problem has been key to our successful collection practices. A.S.A.P.'s principal owner is a professionally trained mediator and has established the company's policies and procedures from mediation techniques learned through training and through real life experience as a community association manager. Our approach to all issues is, "How can we assist in bringing this matter to a close?”

Over the years CAI, ECHO, and the Community Association Reporter have published our articles. Our principal owner served on the HOA Advisory Panel for the San Jose Mercury News where she answered readers’ questions about homeowners associations. "Board Member's Guide For Management Interviews," is still one of ECHO's most popular publications and was co-authored by our principal owner, Beverlee Gordon. A.S.A.P. Collection Services was featured in the March/April 2006 issue of Collector’s Ink, Journal of the California Association of Collectors.

Our commitment is to provide assessment collection services that offer our association and management clients helpful guidance through the collection process, while providing timely, effective collection procedures that work.

CUSTOMER SERVICE IS KEY

Customer service is another key to a successful collection program! We are available to you and the homeowners and have made it part of our policy to return all calls received the same business day. We know if you are calling us you need something from us and if a homeowner is calling us we know we can resolve the case.

QUICK AND EASY SET UP

Once the Association is set up in our system you never have to fill out another form! Our "no forms required" style of business makes assigning a new case to us a breeze, just fax or mail us the account history - that's it! The next thing you know the case is closed and you are paid in full through the current month.

HOW WE GET PAID

We offer a "No Fees, No Costs Program," to the Association. The owner pays for everything, even on "critical collection accounts." Our contract defines a critical collection account as an account that is seriously delinquent or deemed uncollectible. On these cases, A.S.A.P. charges a percentage of the amount recovered plus all fees and costs incurred. A.S.A.P. only gets paid if money is recovered. If no money is recovered, there is no charge for the services rendered.

Click Here to download our 2008 Schedule Of Fees.